Reservation & Stay Policies

• All reservations are subject to availability and confirmation by Defoy Hotels & Resorts.
• Reservations shall remain tentative until the required advance payment is received.
• A standard reservation hold period of 12 hours is applicable unless otherwise specified.
• Defoy Hotels & Resorts reserves the right to release tentative bookings without prior notice upon expiry of the holding period.
• Guests and travel partners are advised to verify all booking details carefully before confirmation.
• Reservation confirmations issued by email shall be treated as the final operational confirmation.
• Any verbal communication shall not be considered valid unless confirmed in writing by the reservations team.

• A minimum advance payment of 50% of the total reservation value is required to confirm the booking.
• The remaining balance, if any, must be settled prior to guest check-out unless credit arrangements have been approved in writing.
• Payments may be made through bank transfer, UPI, or approved digital payment methods.
• Payment confirmation is processed only upon receipt of transaction confirmation or payment reference details.
• Guests and travel partners are requested to share payment proof immediately after the transaction for timely confirmation.
• All applicable taxes shall be charged as per prevailing government regulations.

Peak season, festive periods, and special event bookings may carry separate cancellation terms.

• Amendments are permitted only once per reservation and must be requested at least 10 days prior to arrival.
• All amendments remain subject to room availability and prevailing room rates during the revised stay dates.
• Additional charges may apply based on seasonal pricing or room category changes.
• Amendment requests received within 10 days of arrival may be treated as cancellations and retention charges may apply accordingly.
• Date changes during peak travel periods may attract revised pricing.

• In the event of an early departure, charges equivalent to the unused room nights may apply.
• No refunds shall be processed for unused nights unless specifically approved by management.
• Any approved refund remains subject to management discretion and applicable deductions.

• Reservations where the guest fails to arrive without prior intimation shall be treated as a no-show booking.
• Applicable retention charges may extend up to 100% of the reservation value.
• Rooms reserved under confirmed bookings may be released after the applicable holding period on the scheduled arrival date.

• Children below the age specified by the respective property may stay complimentary when sharing existing bedding with parents.
• Extra bedding or mattresses shall be chargeable.
• Child policy may vary across properties and room categories.
• Breakfast or meal inclusions for children may attract supplementary charges.

• Additional guests beyond the standard room occupancy may incur extra person charges.
• Extra bedding is subject to availability.
• Maximum occupancy limits are defined by the respective room category and safety regulations.

• GST shall be applicable as per prevailing government regulations.
• GST invoices can only be issued upon submission of valid GST details at or before the time of check-out.
• Requests for invoice modifications after check-out may not be entertained.
• For invoice-related assistance, guests and partners may contact accounts@defoy.in.
• Invoices shall be issued only against confirmed and cleared payments.

• Eligible refunds shall be processed through the original mode of payment.
• Refund timelines may vary between 10–14 working days depending on banking channels.
• Payment gateway fees, transaction charges, or bank deductions, if any, may be adjusted from the refundable amount.
• Refund processing timelines during peak operational seasons may vary.

• Reservations made through travel agents, OTAs, or third-party platforms shall remain subject to the terms agreed with the respective booking partner.
• Any modifications, cancellations, or refund requests should preferably be initiated through the original booking source.
• Defoy Hotels & Resorts reserves the right to coordinate directly with the booking source for operational clarifications.

In circumstances beyond reasonable control including but not limited to natural disasters, road closures, government restrictions, weather disruptions, strikes, public emergencies, or regional operational limitations, Defoy Hotels & Resorts reserves the right to:

• Offer alternative stay dates
• Provide credit notes
• Revise reservation terms
• Process refunds at management discretion
• Temporarily suspend operations where required for guest and staff safety

• Defoy Hotels & Resorts reserves the right to refuse accommodation in cases of misconduct, inappropriate behavior, or activities affecting the comfort and safety of other guests.
• Unauthorized visitors may not be permitted in guest accommodation areas.
• The management reserves the right to request guests to vacate the premises in situations affecting safety, operations, or guest experience.
• Any damage caused to hotel property by guests shall be chargeable accordingly.

• Rates displayed on the website are subject to change without prior notice.
• Photographs used across the website are for representation purposes only.
• Certain facilities and experiences may vary seasonally or property-wise.
• Website content, room descriptions, and package inclusions are subject to periodic updates.
• Defoy Hotels & Resorts reserves the right to modify policies without prior notice where operationally required.